




Loved by over 20,000+ people
FAQ
How long does it take to receive my order?
How long does it take to receive my order?
We strive to process all orders within 1-2 business days. Once the order has shipped, the average delivery time is 4-10 business days.
For orders that involve customization (letters, symbols, etc.), shipping takes a little longer as these items are made to order.
I'm concerned about the quality. How does the money-back guarantee work?
I'm concerned about the quality. How does the money-back guarantee work?
We are so confident in the quality of our items that we offer a money back guarantee on all our products!
If your part breaks, wears out, or you are not satisfied for any reason within 30 days of purchase, we will replace it free of charge.
We use the finest materials, such as 18-carat gold and stainless steel, to ensure our products—and the memories they carry—last a lifetime.
My order arrived in error, what should I do?
My order arrived in error, what should I do?
We're sorry about this. Mistakes can sometimes happen. But don't worry, contact us here and we'll send you the correct part free of charge.
Who is it designed for?
Who is it designed for?
It is aimed at anyone who has an inseparable and unbreakable bond.
This includes soulmates, couples, best friends, siblings, parents and children, grandparents, and anyone who can relate to these feelings.
What materials are used?
What materials are used?
Our pieces are plated with real 18k gold for gold, or high-quality 316L stainless steel, plated with real 18k gold for rose gold. They will never fade or lose their color, even if exposed to sweat, heat, showers, the sea, or the pool, ensuring the longevity of your memories.
Is it waterproof?
Is it waterproof?
Yes, they are designed to never fade or lose their color, even when exposed to sweat, heat, showers, the sea or the pool.
We use the highest quality 316L stainless steel, plated with real 18k gold for our gold bracelets and necklaces, to ensure your memories last forever.
If you notice any quality defect, we will be happy to replace your part free of charge!